esse4 Platform Privacy Notice
This page describes what we collect when you use esse4 and how we keep that data protected. From the moment you register your email address through your first deposit via DANA, e-wallet, mobile banking, or local payment, we gather information needed to verify your identity, process transactions, and comply with anti-fraud regulations. We take data security seriously and do not share your personal information with unrelated third parties.
Our privacy practices reflect our commitment to transparency. We explain what data we collect, why we collect it, how long we retain it, and what rights you have over your information. If you have questions about how we handle your data on esse4, our support team can provide clarification.
We operate across multiple jurisdictions, which means your data may be processed and stored on servers located outside your home country. However, we apply consistent security standards regardless of server location, and we comply with data protection laws in the regions where we operate.
What Data We Collect on esse4
When you register an account on esse4, we collect your email address, username, password, full name, date of birth, and phone number. We use this information to create your account, verify your identity, and contact you about account activity or promotional offers. We also collect your residential address and, in some cases, a copy of your government-issued ID or passport to comply with know-your-customer (KYC) regulations.
During deposit and withdrawal, we collect payment method details—your bank account number, card number (if applicable), or mobile wallet identifier. We do not store full card numbers on our servers; instead, we tokenise this information so that payment processors can handle transactions securely. We retain payment records for accounting and fraud-prevention purposes.
We collect behavioural data as you use esse4—which games you play, how much you wager, when you log in, and which features you access. This data helps us understand user preferences, detect suspicious activity, and personalise your experience. We also collect your IP address and device information (browser type, operating system) for security and analytics purposes.
How We Use Your Data on esse4
We use your personal data for several core purposes. First, we verify your identity and age to ensure you are eligible to use our platform. Second, we process your deposits and withdrawals through payment partners like DANA, e-wallet, mobile banking, and local payment. Third, we monitor for fraud and suspicious activity—unusual login patterns, rapid withdrawals, or duplicate accounts trigger our security systems. Fourth, we comply with legal obligations, including anti-money-laundering (AML) and counter-terrorism financing (CTF) regulations.
We also use your data to communicate with you about account updates, promotional offers, and service changes. If you opt in, we may send you marketing emails about new games, tournaments, or seasonal promotions. You can unsubscribe from marketing communications at any time through your account settings on esse4.
We analyse aggregated, anonymised data to improve our platform. For example, we track which games are most popular in Jakarta, Surabaya, Bandung, Medan, and Semarang to inform our product roadmap. We also use data to detect patterns—such as which payment methods are most reliable or which promotional offers drive the most engagement—to optimise our service.
Third-Party Data Processors and Sharing
We share your data with third-party service providers only when necessary to operate esse4. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment details to process transactions. Identity verification providers receive your name, date of birth, and ID documents to confirm your eligibility. Fraud-detection services receive transaction data to flag suspicious patterns.
We do not sell your personal data to advertisers, data brokers, or marketing firms. We do not share your betting history or account balance with unrelated businesses. The only exceptions are when required by law (e.g., law enforcement requests), to comply with regulatory obligations, or to protect the security of our platform.
Our servers may sit outside your jurisdiction. If you are located in Jakarta or another Indonesian city, your data may be processed on servers in Singapore, Malaysia, or other regional hubs. We apply the same security standards to all servers regardless of location.
Data Retention and Your Rights on esse4
We retain your personal data for as long as your account is active and for a period after closure to comply with legal obligations. Typically, we keep account records for at least five years after account termination. Payment records are retained for accounting and audit purposes. Behavioural data (game history, wagers) is retained for at least two years.
You have the right to access your personal data on esse4. You can download your account information, betting history, and deposit records through your account dashboard. You also have the right to request correction of inaccurate data—if your address or phone number is wrong, contact our support team to update it.
You have the right to request deletion of your data, subject to legal and regulatory constraints. If you close your account and request data deletion, we will remove your personal information after the retention period expires. However, we may retain anonymised data for analytics purposes.
Security Measures We Implement on esse4
We encrypt all data in transit using SSL/TLS protocols. Your login credentials, payment information, and personal details are encrypted before transmission to our servers. We also encrypt sensitive data at rest—stored on our servers—using industry-standard encryption algorithms.
Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. We limit employee access to personal data on a need-to-know basis and require staff to sign confidentiality agreements. We conduct background checks on employees with access to sensitive systems.
We perform regular security testing and penetration testing to identify vulnerabilities. If we discover a security flaw, we patch it immediately. We also maintain incident-response procedures so that if a breach occurs, we can contain it and notify affected users promptly.
Contact and Data Subject Requests
If you have questions about our privacy practices on esse4, or if you wish to exercise your rights regarding your personal data, contact our support team. We respond to data subject requests within 30 days. You can also contact us to lodge a complaint if you believe we have mishandled your data.
Our privacy notice may be updated from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email and through your esse4 account dashboard. Your continued use of our platform after changes take effect indicates your acceptance of the updated notice.
Your Choices and Control on esse4
You have control over much of the data we collect. You can update your profile information, change your password, and adjust your communication preferences through your account settings on esse4. You can opt out of marketing emails at any time. You can also request that we do not use your data for analytics or personalisation, though this may limit some features of our platform.
If you do not wish to provide certain data—such as a phone number or residential address—you may not be able to complete account verification or process withdrawals. We explain which data is mandatory and which is optional during registration.
International Data Transfers
Because we operate across multiple jurisdictions, your data may be transferred internationally. When we transfer data outside your home country, we ensure that the receiving country has adequate data protection standards, or we implement contractual safeguards (such as standard contractual clauses) to protect your information.
Final Note on Privacy at esse4
We believe that privacy is fundamental to trust. Our commitment to protecting your data is not just a legal obligation—it is central to how we operate esse4. If you have concerns about your privacy or believe we have violated this notice, reach out to our support team immediately. We take all privacy concerns seriously and will investigate and respond promptly.