Starting the Password Reset on esse4
Navigate to the esse4 login page and look for a "Forgot Password?" or "Password Reset" link beneath the login fields. Click this link to enter the password recovery flow. You will be prompted to provide either your registered email address or your account username. On esse4, email entry is the standard method—enter the email address you used during registration.
Once you submit your email, our system checks for an account associated with that address. If a match is found, we send a password reset email to that inbox. The email arrives within minutes and includes a time-limited reset link (typically valid for 24 hours). If you do not receive the email, check your spam or junk folder, as reset emails are sometimes filtered. If the email still does not appear after subject to verification, try requesting a new reset link.
If you cannot remember the email address you registered with, or if you no longer have access to that email, reach out to esse4 support. Our team can verify your identity through your account details (username, phone number, DANA / e-wallet / mobile banking account linked to deposits) and update your recovery email before proceeding with a reset.
Accessing the Password Reset Link
When the reset email arrives in your inbox, open it and look for the password reset link. The link is typically formatted as a blue button or underlined text. Click the link to proceed to the password reset page. This page displays a secure form where you enter your new password. The link is encrypted and unique to your account, ensuring that only you can use it.
Do not share this link with anyone. If someone else clicks it, they could change your password and lock you out of your esse4 account. If you receive a reset email but did not request one, ignore the email and do not click the link. It may have been sent in error, or someone else attempted to access your account.
Creating a Strong New Password
On the password reset form, enter your new password in the designated field. esse4 requires passwords to meet certain security standards: a minimum of eight characters, a mix of uppercase and lowercase letters, at least one number, and at least one special character (such as @, #, !, or $). A strong password is harder to guess or crack, protecting your account from unauthorised access.
Avoid using easily guessable information such as your birth date, username, or sequential numbers like 123456. Do not reuse passwords from other platforms, especially if those platforms have experienced security breaches. On esse4, each login session is encrypted, but using a unique, complex password adds an extra layer of protection to your account.
Confirming Your Password Reset
After entering your new password and confirming it by re-entering it in the second field, click the "Reset Password" or "Confirm" button. esse4 validates your new password against our security requirements and updates your account. You will see a confirmation message indicating that your password has been successfully changed.
Once the reset is complete, you are typically logged out of all active sessions. This security measure ensures that if someone else had accessed your account, they are automatically disconnected. Return to the login page, enter your username or email, and log in with your new password. You should now have full access to your esse4 account.
Password Reset and Your Loyalty Benefits
Resetting your password does not affect any active promotions, welcome offers, or loyalty benefits on esse4. If you were in the middle of meeting a welcome offer wagering requirement, that progress continues unchanged. Your weekly cashback accumulation carries on from where it left off. Referral bonuses you have earned remain in your account. Essentially, a password reset is a security operation that does not touch your financial or promotional status.
If you reset your password during the week, your weekly cashback is still calculated and credited on Monday morning. Your loyalty tier status and associated cashback percentage remain active. Any deposits or withdrawals you process through local payment, online payment, e-wallet, or mobile banking after resetting your password function normally without delay.
Two-Factor Authentication and Account Security
Beyond password strength, esse4 supports optional two-factor authentication (2FA) to further secure your account. When 2FA is enabled, you must provide a second verification factor—typically a code from an authenticator app or sent to your phone—after entering your password during login. This means that even if someone obtains your password, they cannot access your account without the second factor.
To enable 2FA on esse4, navigate to your account security settings and follow the setup instructions. The process typically involves installing an authenticator app (such as Google Authenticator or Authy), scanning a QR code, and confirming the setup with a test code. Once activated, 2FA applies to all future logins, making your account significantly more secure.
Troubleshooting Password Reset Issues
If you do not receive the reset email, first check your email spam folder. Reset emails from esse4 may be flagged as promotional or unverified in some email providers. If the email is not in spam, wait subject to verification—emails sometimes take time to deliver. Then try requesting a new reset link from the login page.
If the reset link expires before you use it (after 24 hours), return to the login page and request a fresh link. Each reset request generates a new link with a new 24-hour window. If you encounter an error message when trying to set your new password, ensure your password meets all security requirements: at least eight characters, uppercase and lowercase letters, a number, and a special character.
If you still cannot reset your password after multiple attempts, or if you believe your account has been compromised, contact esse4 support immediately. Our team can verify your identity and assist with account recovery. Provide any details you remember about your account—your username, deposit history, or recent betting activity—to speed up verification.
Password Reset and Seasonal Promotions
During peak periods like Liga 1 season, Piala AFF tournaments, or holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi, resetting your password does not interrupt any time-limited promotional offers you are enrolled in. Seasonal reload bonuses, tournament entries, or special event offers continue to apply. Your participation in these promotions is tied to your account, not to your password, so resetting your security credentials leaves your promotional status unchanged.
If you are concerned that a password reset might affect an active promotion, check your esse4 dashboard before resetting. Your promotions page displays all active offers with their eligibility status and deadlines. After resetting your password and logging back in, verify that the same promotions still appear in your account.
Changing Your Password Regularly
While password resets are reactive—performed when you forget or suspect compromise—we recommend changing your password proactively every few months on esse4. Regular password changes reduce the risk that an old or leaked password could be used to access your account. You can change your password anytime by logging into your account, navigating to Account Settings or Security Preferences, and selecting "Change Password."
A proactive password change simply requires you to know your current password and then enter a new one. This differs from a password reset, which assumes you have forgotten your current password and uses email verification to confirm your identity. Both processes update your account password and are equally secure.